RETURNS POLICY

 
     
 

 

HANDBUGS operate a policy of Fairness, Courtesy and Co-operation for all our customers and as such we will strive to resolve customer issues amicably, without having to resort to terms and conditions of sale. However as a business we are obliged have to have them in place. So by placing an order with HANDBUGS via this web site, in person or by telephone you agree to be bound by the HANDBUGS Terms & Conditions set out below.

 


 

Satisfaction Guarantee

We stand behind each and every product that we sell. If you are dissatisfied with your purchase, then providing the item is undamaged and unused, then you may simply return the item for a refund* (or replacement) with 30 working days of receiving the item.

You must notify us in writing within 30 days of receiving your purchase. Please send an email to: returns@handbugs.co.uk for an RMA number and details on how to return products.

Please Note:  No returns can be accepted without an RMA Number.

 


 

Faulty or Damaged items

If you receive an item that is faulty or damaged in transit, please let us know within 24 hours of receipt. Notifications after this time will not be accepted.

Please send an email to: returns@handbugs.co.uk  for details on how to return products.

 


 

Items ordered in error or cancellations

If you order a HANDBUGS product and then find you ordered the wrong item, we will exchange the item for you. Simply return the item unopened and unused and we will send your alternative choice by return of post. We reserve the right to charge additional postage costs. 

If you wish to cancel your order, you may do so without charge up to the point of despatch. However if you cancel after despatch, you will need to follow our returns procedure. 

Please Note:  Business orders cancelled after despatch will be subject to a 20% restocking fee deducted along with the original post and packaging costs from the refund payment.

Please send an email to:  returns@handbugs.co.uk  for details on how to return products.

 


 

Shortages

If an order is shipped incomplete, will will either ship the missing items at no additional shipping cost, or give credit for future purchases. Notification of shortages must be made within 3 days of receipt of merchandise.

 


 

Returns Policy

HANDBUGS accepts returns on its merchandise within 30 days. However, HANDBUGS reserves the right to refuse product returns beyond 30 days from the date of delivery.

Customers are responsible for all shipping charges back to HANDBUGS on returned items, and HANDBUGS will pay the shipping charges on replacement or exchange item(s) going back.

Returns within 30 days from delivery date, can be for exchange, replacement, refund or credit, at the customer's discretion.

Please send an email to:  returns@handbugs.co.uk  for details on how to return products.

Please Note:  No returns can be accepted without an RMA Number.

 


 

International & Special Order Items

This guarantee applies to UK purchases of regular stock items made through the Hand Bugs website. It does not apply to custom, bespoke or special order items, nor does it apply to international purchases.

  


 

Disclaimer

The information on this website is provided "as is" without warranty of any kind, either express or implied, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, title or non-infringement. No advice or information given by HANDBUGS, its affiliates or their respective employees shall create any warranty.

The entire risk arising out of use of any HANDBUGS product remains with you. In no event shall HANDBUGS or their distributors or providers be liable for any damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or any other pecuniary loss) arising out of the use, or inability to use or misuse of any products supplied by HANDBUGS.

We recommend that you should always test a small area before committing to use our products.

The images used throughout this site are intended to provide a visual representation of the UV Revealing effect.

Please contact us or email: info@handbugs.co.uk with any questions you may have.

 


 

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